paldo ph Privacy Policy

1 Introduction

paldo ph ("paldo ph," "we," "us," or "our") operates the online gaming platform accessible at paldoph.vip ("Platform"). We are committed to protecting the privacy and personal data of every Filipino player who uses our services. This Privacy Policy describes how paldo ph collects, processes, stores, shares, and protects your personal information when you access or use the Platform.

This Policy is issued in compliance with Republic Act No. 10173, the Philippine Data Privacy Act of 2012 ("DPA"), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission ("NPC"). By registering an account or using any feature of the paldo ph Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

2 Data Controller

For the purposes of the Philippine Data Privacy Act of 2012, the personal information controller responsible for your data is paldo ph, the operator of paldoph.vip. All inquiries relating to data privacy, requests to exercise data subject rights, or concerns about how paldo ph handles your personal information should be directed to our Data Protection Officer, whose contact details are set out in Section 14 of this Policy.

3 Personal Data We Collect

3.1 Data You Provide Directly

When you register, verify, transact, or communicate with paldo ph, we collect the following categories of personal data:

• Identity Data: Full legal name, date of birth, nationality, and gender as provided during registration or KYC verification;
• Contact Data: Philippine mobile number (Globe or Smart), email address, and residential address;
• Identification Documents: Copies of government-issued Philippine IDs (e.g., National ID, passport, driver's licence, SSS, GSIS, PhilHealth, or TIN card) submitted for KYC purposes;
• Financial Data: GCash account details, PayMaya (Maya) wallet information, bank account details (BPI, BDO, Metrobank), and partial payment card details for deposit and withdrawal processing;
• Account Credentials: Username and encrypted password hash (paldo ph never stores your password in plain text);
• Communications Data: Records of your interactions with paldo ph's customer support team via live chat, email, or any other channel.

3.2 Data Collected Automatically

When you access and use the paldo ph Platform, we automatically collect certain technical and behavioural data, including:

• IP address and approximate geographic location;
• Device type, operating system, and browser type and version;
• Session duration, pages visited, and in-Platform navigation paths;
• Game play records, wager amounts, outcomes, and transaction history;
• Cookie identifiers and similar tracking technology data (see Section 8).

4 How We Collect Your Data

paldo ph collects personal data through the following means:

• Direct collection: Information you provide during account registration via the paldo ph Login page, identity verification, deposit or withdrawal requests, or when you contact our support team;
• Automated collection: Technical data gathered automatically through server logs, cookies, and analytics tools when you use the Platform;
• Third-party sources: Information received from payment processors (e.g., GCash, PayMaya, BPI), identity verification service providers, and fraud prevention agencies in connection with transaction processing or regulatory compliance;
• Publicly available sources: Information from Philippine government databases or registries where required by law for compliance or fraud prevention purposes.

5 How We Use Your Personal Data

paldo ph processes your personal data for the following purposes:

• To create and manage your paldo ph account and verify your identity;
• To process deposits, withdrawals, and other financial transactions in Philippine Peso;
• To provide and improve the gaming services available on the Platform, including slots, live casino, bingo, sabong, and sports betting;
• To fulfil our legal and regulatory obligations, including anti-money laundering (AML) compliance, Know Your Customer (KYC) requirements, and age verification (21+ mandatory);
• To detect, investigate, and prevent fraudulent transactions, bonus abuse, and other prohibited activities;
• To administer responsible gaming tools such as deposit limits, session alerts, and self-exclusion requests;
• To communicate with you about your account, transactions, promotions, and policy updates;
• To analyse Platform usage and improve user experience for Filipino players;
• To respond to customer support enquiries via our 24/7 live chat and email channels.

6 Legal Basis for Processing

paldo ph processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Performance of a contract: Processing necessary to create and manage your paldo ph account and provide the gaming services you have requested;
• Compliance with a legal obligation: Processing required by Philippine law, including AML obligations, age verification, PAGCOR-related regulatory requirements, and data retention mandates;
• Legitimate interests: Processing for fraud prevention, Platform security, and improving services, where such interests are not overridden by your rights and interests;
• Consent: Processing for marketing communications, where you have provided explicit consent that you may withdraw at any time.

7 Data Sharing & Disclosure

paldo ph does not sell your personal data. We share your personal data only in the following limited circumstances:

• Payment processors: GCash, PayMaya (Maya), BPI, BDO, Metrobank, and card networks receive the minimum data necessary to process your financial transactions;
• KYC and fraud prevention providers: Identity verification and fraud screening service providers engaged to assist with regulatory compliance;
• Technology providers: Cloud hosting, Platform infrastructure, and game software providers subject to contractual data processing agreements;
• Regulatory authorities: Philippine government agencies, including law enforcement authorities and PAGCOR-related bodies, where required by applicable law or court order;
• Corporate transactions: In the event of a merger, acquisition, or sale of substantially all of paldo ph's assets, your personal data may be transferred to a successor entity, subject to equivalent privacy protections.

All third-party service providers who process personal data on behalf of paldo ph are bound by data processing agreements requiring them to protect your data in accordance with the Philippine DPA and this Privacy Policy.

8 Cookies & Tracking Technologies

paldo ph uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small data files stored on your device when you access paldoph.vip. paldo ph uses the following types of cookies:

• Essential cookies: Necessary for the Platform to function, including session management and security authentication. These cannot be disabled without affecting Platform functionality;
• Performance cookies: Used to collect anonymised data about how visitors use the Platform, including which pages are visited most frequently and any error messages encountered;
• Functionality cookies: Allow the Platform to remember your preferences, such as language settings and previously visited sections;
• Analytics cookies: Used by paldo ph's internal analytics tools to understand aggregate Platform usage patterns and improve the user experience for Filipino players.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of some Platform features. paldo ph does not use cookies to track your activity across third-party websites.

9 Data Retention

paldo ph retains your personal data for as long as your account remains active and for such periods thereafter as required by applicable Philippine law and regulatory obligations. Specific retention periods include:

• Account and identity data: Retained for a minimum of five (5) years following account closure, as required for AML and KYC compliance purposes;
• Transaction records: Retained for a minimum of five (5) years in accordance with Philippine financial recordkeeping requirements;
• Customer support communications: Retained for three (3) years from the date of the last communication;
• Marketing consent records: Retained until withdrawal of consent plus one (1) year for record-keeping purposes.

Upon expiry of applicable retention periods, personal data is securely deleted or anonymised in a manner that prevents re-identification.

10 Data Security

paldo ph implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and paldo ph servers;
• Encryption of sensitive data fields (including passwords, which are stored as salted hashes) at rest;
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis;
• Regular penetration testing and vulnerability assessments of the Platform infrastructure;
• Intrusion detection and prevention systems monitoring the Platform around the clock;
• Incident response procedures for managing and notifying affected data subjects of data breaches in accordance with NPC requirements.

11 Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by paldo ph:

• Right to be informed: The right to be notified of how your personal data is being collected and processed;
• Right to access: The right to request a copy of the personal data paldo ph holds about you;
• Right to correction: The right to have inaccurate, incomplete, or outdated personal data corrected;
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to legal retention obligations;
• Right to object: The right to object to certain types of processing, including direct marketing;
• Right to data portability: The right to receive your personal data in a structured, commonly used, and machine-readable format;
• Right to lodge a complaint: The right to file a complaint with the Philippine National Privacy Commission (NPC) if you believe paldo ph has violated your data privacy rights.

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 14. We will respond to all verified data subject requests within thirty (30) days of receipt.

12 Children's Privacy and Age Restriction

The paldo ph Platform is strictly intended for individuals who are twenty-one (21) years of age or older. paldo ph does not knowingly collect personal data from persons under 21 years of age. Age verification is performed as part of the account registration and KYC process. If paldo ph discovers that personal data has been collected from a person under the age of 21, the relevant account will be immediately closed and all associated personal data will be deleted, subject to any applicable legal retention obligations.

13 Changes to This Privacy Policy

paldo ph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or regulatory requirements. When material changes are made, paldo ph will provide at least fourteen (14) days' advance notice via your registered email address and via a prominent notice on the Platform. The "Last Updated" date at the top of this Policy will always reflect the date of the most recent revision. Your continued use of the paldo ph Platform following the effective date of any revised Privacy Policy constitutes your acceptance of the changes. If you do not agree with any changes, you must cease using the Platform and close your account before the effective date.

14 Contact & Data Protection Officer

For any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by paldo ph, please contact our Data Protection Officer (DPO):

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines (NPC). Information on how to file a complaint is available on the NPC's official website.